Update README.md

README.md

@@ -32,8 +32,10 @@ import ffmpeg
 )
 ```
 
+## [[API reference]](https://kkroening.github.io/ffmpeg-python/)
+
 ## Complex filter graphs
-FFmpeg is extremely powerful, but its command-line interface gets really complicated really quickly - especially when working with signal graphs and doing anything more than trivial.
+FFmpeg is extremely powerful, but its command-line interface gets really complicated rather quickly - especially when working with signal graphs and doing anything more than trivial.
 
 Take for example a signal graph that looks like this:
 
@@ -111,17 +113,6 @@ Here are a few:
 
 See the [Examples README](https://github.com/kkroening/ffmpeg-python/tree/master/examples) for additional examples.
 
-## [API Reference](https://kkroening.github.io/ffmpeg-python/)
-
-API documentation is automatically generated from python docstrings and hosted on github pages: https://kkroening.github.io/ffmpeg-python/
-
-Alternatively, standard python help is available, such as at the python REPL prompt as follows:
-
-```python
->>> import ffmpeg
->>> help(ffmpeg)
-```
-
 ## Custom Filters
 
 Don't see the filter you're looking for?  `ffmpeg-python` includes shorthand notation for some of the most commonly used filters (such as `concat`), but it's easy to use any arbitrary ffmpeg filter:
@@ -155,15 +146,39 @@ Arguments with special names such as `-qscale:v` can be specified as a keyword-a
 
 When in doubt, refer to the [existing filters](https://github.com/kkroening/ffmpeg-python/blob/master/ffmpeg/_filters.py), [examples](https://github.com/kkroening/ffmpeg-python/tree/master/examples), and/or the [official ffmpeg documentation](https://ffmpeg.org/ffmpeg-filters.html).
 
+## Frequently asked questions
+
+**Why do I get an import/attribute/etc error from `import ffmpeg`?*
+
+Make sure you ran `pip install ffmpeg-python` and not `pip install ffmpeg` or `pip install python-ffmpeg`.
+
+**How do I do XYZ?**
+
+Take a look at each of the links in the [Additional Resources](https://kkroening.github.io/ffmpeg-python/) section at the end of this README.  If you look everywhere and can't find what you're looking for and have a question that may be relevant to other users, you may open an issue asking how to do it, while providing a thorough explanation of what you're trying to do and what you've tried so far.
+
+Issues not directly related to `ffmpeg-python` or issues asking others to write your code for you or how to do the work of solving a complex signal processing problem for you that's not relevant to other users will be closed.
+
+That said, we hope to continue improving our documentation and provide a community of support for people using `ffmpeg-python` to do cool and exciting things.
+
+**Why did my audio stream get dropped?**
+
+Some ffmpeg filters drop audio streams, and care must be taken to preserve the audio in the final output.  The ``.audio`` and ``.video`` operators can be used to reference the audio/video portions of a stream so that they can be processed separately and then re-combined later in the pipeline.
+
+This dilemma is intrinsic to ffmpeg, and ffmpeg-python tries to stay out of the way while users may refer to the official ffmpeg documentation as to why certain filters drop audio.
+
+As usual, take a look at the [Examples](https://github.com/kkroening/ffmpeg-python/tree/master/examples#audiovideo-pipeline) (the "Audio/video pipeline" example in particular).
+
 ## Contributing
 
 <img align="right" src="https://raw.githubusercontent.com/kkroening/ffmpeg-python/master/doc/logo.png" alt="ffmpeg-python logo" width="20%" />
 
-Feel free to report any bugs or submit feature requests.
+One of the best things you can do to help make `ffmpeg-python` better is to answer [open questions](https://github.com/kkroening/ffmpeg-python/labels/question) in the issue tracker.  The questions that are answered will be tagged and eventually incorporated into the documentation, examples, and other learning resources.
 
-It's generally straightforward to use filters that aren't explicitly built into `ffmpeg-python` but if there's a feature you'd like to see included in the library, head over to the [issue tracker](https://github.com/kkroening/ffmpeg-python/issues).
+If you notice things that could be better in the documentation or overall development experience, please say so in the [issue tracker](https://github.com/kkroening/ffmpeg-python/issues).  And of course, feel free to report any bugs or submit feature requests.
 
-Pull requests are welcome as well.
+Pull requests are welcome as well, but it wouldn't hurt to touch base in the issue tracker or hop on the [Matrix chat channel](https://riot.im/app/#/room/#ffmpeg-python:matrix.org) first.
+
+Anyone who fixes any of the [open bugs](https://github.com/kkroening/ffmpeg-python/labels/bug) or implements [requested enhancements](https://github.com/kkroening/ffmpeg-python/labels/enhancement) is a hero, but changes should include passing tests.
 
 <br />
 
@@ -177,9 +192,11 @@ Pull requests are welcome as well.
 ## Additional Resources
 
 - [API Reference](https://kkroening.github.io/ffmpeg-python/)
+- [Examples](https://github.com/kkroening/ffmpeg-python/tree/master/examples)
 - [Filters](https://github.com/kkroening/ffmpeg-python/blob/master/ffmpeg/_filters.py)
-- [Tests](https://github.com/kkroening/ffmpeg-python/blob/master/ffmpeg/tests/test_ffmpeg.py)
 - [FFmpeg Homepage](https://ffmpeg.org/)
 - [FFmpeg Documentation](https://ffmpeg.org/ffmpeg.html)
 - [FFmpeg Filters Documentation](https://ffmpeg.org/ffmpeg-filters.html)
+- [Test cases](https://github.com/kkroening/ffmpeg-python/blob/master/ffmpeg/tests/test_ffmpeg.py)
+- [Issue tracker](https://github.com/kkroening/ffmpeg-python/issues)
 - Matrix Chat: [#ffmpeg-python:matrix.org](https://riot.im/app/#/room/#ffmpeg-python:matrix.org)